FAQS

Questions worth answering properly.

The things clients actually ask before a first project, not a list of questions nobody's raised. If yours isn't here, that's what the contact page is for.

Do you work directly with brands, or only through agencies?+

Both. Agencies are our priority relationship, and we're entirely comfortable working white-label behind one, but brands are just as welcome to come to us directly.

Will you tell us if something can't be built the way it's drawn?+

Yes, and early. A render that looks perfect can still be structurally, financially or logistically unbuildable as drawn. Better to hear that at feasibility stage than at load-in.

Do you handle white-label work and NDAs?+

As standard. Your idea, your client, our build. We don't use a project as a way to bypass an agency and go direct to their client.

How far in advance do you need to be briefed?+

Earlier than you think, particularly if there's anything structural, power-related, or venue-compliance heavy involved. Get in touch with a rough brief even before it's finished; that's exactly when the feasibility conversation is most useful.

What happens if the design changes after we've approved it?+

It happens constantly, and it's fine, but it gets costed and agreed properly rather than absorbed quietly. Nobody's budget benefits from pretending a late change is free.

Do you cover projects outside the UK?+

We're based in Leeds and work UK-wide as standard. Get in touch if your project's in Europe and we'll talk through what's involved.

What's the smallest project you'll take on?+

No fixed minimum. A single install or de-rig job is a perfectly good way to start a relationship before committing to a bigger build.

What does Run staffing actually include?+

Both technical crew, keeping the physical build running, and guest-facing staff, running the activation for the people walking through it, priced day rate per role. Full detail on the Run page.

Do you store and reuse activation assets?+

Where it makes sense, yes. It's built into our Production Partner model rather than treated as a favour or an afterthought once the show's packed away.

STILL HAVE A QUESTION?

Ask us directly.

Nine questions can't cover every project. Send us yours and we'll answer it properly, not with a template.

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